We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@americanpreservedflowers.com. Please note that returns will need to be sent to the following address:
15520 Starling Crossing Drive, Lithia FL 33547, United States
Tampa, Florida
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@americanpreservedflowers.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@americanpreservedflowers.com.
Our floral arrangements are made for order and for this reason they are exempt from being returned and refunded.
To return any items that are damaged or not as per your original order, please send an email within 24 hours of receipt of the product including images of the damaged items to info@americanpreservedflowers.com, together with your order number. One of our customer service representatives will handle your claim directly and apply the appropriate remedy to resolve the matter in the quickest possible time frame. Refunds are not guaranteed and at the entire discretion of American Preserved Flowers.
Please note that we cannot offer exchanges on any sale, any opened or used products.
As all of our products are live florals, all sales are final and no refunds or store credit will be issued.
SOCIAL MEDIA POLICY
American Preserved Flowers engages in the use of social media for our customers who enjoy using these channels. Should you wish to contact the company regarding any orders or any product enquiries or require contact with customer services please contact us either via telephone or email as there may be delays on any enquiries posted on social media as these are used primarily as marketing information channels. Please note American Preserved Flowers social media is monitored.
We welcome your comments regarding the americanpreservedflowers.com Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to americanpreservedflowers.com shall be and remain the exclusive property of American Preserved Flowers. Your submission of any such Comments shall constitute an assignment to American Preserved Flowers of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. American Preserved Flowers will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Any comments or posts should be within the recommended guidelines of that social media channel. Any comments or posts that are inappropriate, slanderous or abusive, either directed at other customers, other social media users, American Preserved Flowers and/or its staff or agents thereof or not, will be recorded and may result in legal proceedings.
ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between you and American Preserved Flowers in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
COVID-19
We want you to know that we’re here for you and will continue to communicate the proactive steps we’re taking to support and maintain the safety of our American Preserved Flowers family during this extremely challenging time. In addition to following recommended government guidelines on how to stay safe during the COVID-19 pandemic, here are a few updates for what we’re doing to keep you protected.
As COVID-19 continues to put a strain on shipping logistics, we are working closely with our delivery partners to ensure all deliveries arrive safely and as on-time as possible. At American Preserved Flowers, the health and wellbeing of our customers is our top priority and all necessary precautions are being taken to ensure the additional safety of both customers and couriers during this time. Due to COVID-19, some orders may experience shipping delays and we thank you for your patience and understanding with any delays that may occur.
Our teams are working around the clock to make things happen and ensure your order is fulfilled as we work to get orders out to you as safely and quickly as possible.
