Our floral arrangements are made for order and for this reason they are exempt from being returned and refunded.
To return any items that are damaged or not as per your original order, please send an email within 24 hours of receipt of the product including images of the damaged items to info@americanpreservedflowers.com, together with your order number. One of our customer service representatives will handle your claim directly and apply the appropriate remedy to resolve the matter in the quickest possible time frame. Refunds are not guaranteed and at the entire discretion of American Preserved Flowers.
Please note that we cannot offer exchanges on any sale, any opened or used products.
As all of our products are live florals, all sales are final and no refunds or store credit will be issued.
SOCIAL MEDIA POLICY
American Preserved Flowers engages in the use of social media for our customers who enjoy using these channels. Should you wish to contact the company regarding any orders or any product enquiries or require contact with customer services please contact us either via telephone or email as there may be delays on any enquiries posted on social media as these are used primarily as marketing information channels. Please note American Preserved Flowers social media is monitored.
We welcome your comments regarding the americanpreservedflowers.com Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to americanpreservedflowers.com shall be and remain the exclusive property of American Preserved Flowers. Your submission of any such Comments shall constitute an assignment to American Preserved Flowers of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. American Preserved Flowers will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Any comments or posts should be within the recommended guidelines of that social media channel. Any comments or posts that are inappropriate, slanderous or abusive, either directed at other customers, other social media users, American Preserved Flowers and/or its staff or agents thereof or not, will be recorded and may result in legal proceedings.
ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between you and American Preserved Flowers in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
COVID-19
We want you to know that we’re here for you and will continue to communicate the proactive steps we’re taking to support and maintain the safety of our American Preserved Flowers family during this extremely challenging time. In addition to following recommended government guidelines on how to stay safe during the COVID-19 pandemic, here are a few updates for what we’re doing to keep you protected.
As COVID-19 continues to put a strain on shipping logistics, we are working closely with our delivery partners to ensure all deliveries arrive safely and as on-time as possible. At American Preserved Flowers, the health and wellbeing of our customers is our top priority and all necessary precautions are being taken to ensure the additional safety of both customers and couriers during this time. Due to COVID-19, some orders may experience shipping delays and we thank you for your patience and understanding with any delays that may occur.
Our teams are working around the clock to make things happen and ensure your order is fulfilled as we work to get orders out to you as safely and quickly as possible.